At Trendy Shoes Wear, we’re committed to making your shopping experience as stylish and seamless as our footwear. Below you’ll find all the details about our shipping options and hassle-free returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes tracking and insurance

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on destination. We currently ship worldwide except to certain Asian countries and remote areas.

International Shipping

For our international customers:

  • All packages are shipped with the appropriate customs documentation
  • Customers are responsible for any applicable customs fees, taxes, or import duties
  • Delivery times may be longer than domestic shipments

Returns & Exchanges

We want you to love your Trendy Shoes Wear purchases as much as we do. If you’re not completely satisfied, our easy returns process has you covered.

Our Return Policy

You may return most unworn, unwashed, and undamaged items with original tags and packaging within 15 days of receiving your order for a refund or exchange.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Sandals and Slippers (due to direct foot contact)
  • Items marked as “Final Sale”
  • Personalized or customized products

How to Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

  • Your order number
  • Item(s) you wish to return/exchange (including product names and sizes)
  • Reason for return/exchange
  • Your preferred resolution (refund or exchange details)

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Package and Ship Your Return

Securely package your items with:

  • The original packaging
  • RMA number clearly visible
  • A copy of your order confirmation

Ship your return to:

Trendy Shoes Wear Returns
4659 Ashton Lane
Austin, TX 78701
USA

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5-7 business days after delivery):

  • Refunds: Processed to your original payment method within 3-5 business days
  • Exchanges: Your new item will be shipped within 1-2 business days

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: Original shipping fees are non-refundable, except in cases of our error or defective merchandise.

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to currency exchange rates

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at: