At Trendy Shoes Wear, we want you to be completely satisfied with your stylish footwear and apparel purchases. If you’re not happy with your order, we’re here to help with our hassle-free returns and exchanges process.

Fashion Tip: Just like finding the perfect fit for your feet, we’ve designed our returns process to be comfortable and easy. Read on to learn how to return or exchange items that don’t meet your expectations.

Our Return Policy

You may return most unworn, unwashed, and undamaged items with original tags and packaging within 15 days of receiving your order for a refund or exchange. Please note:

  • Items must be in their original condition
  • Original proof of purchase is required
  • Return shipping costs are the customer’s responsibility (except for defective items)

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Sandals and Slippers (due to direct foot contact)
  • Items marked as “Final Sale”
  • Personalized or customized products

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Use the following template to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Trendy Shoes Wear Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return/exchange: [Product Name(s) and Size(s)] – Reason for return/exchange: [Brief Explanation] – Preferred resolution: [Refund/Exchange for Size ___/Exchange for Product ___] I confirm that the item(s) are unworn, unwashed, and in original condition with tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Package and Ship Your Return

Securely package your items with the original packaging and include:

  • The RMA number clearly visible on the package
  • A copy of your order confirmation or packing slip

Ship your return to:

Trendy Shoes Wear Returns
4659 Ashton Lane
Austin, TX 78701
USA

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5-7 business days after delivery):

  • Refunds: Will be processed to your original payment method within 3-5 business days
  • Exchanges: Your new item will be shipped within 1-2 business days

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: Original shipping fees are non-refundable, except in cases of our error or defective merchandise.

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to currency exchange rates

Style Reminder: Before returning, please ensure your items meet our return conditions. We carefully inspect all returns to maintain our high-quality standards, just like we inspect every pair of shoes before it leaves our warehouse.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] or call +1 (555) 123-4567 during business hours (9am-5pm CST, Monday-Friday).