Welcome to Trendy Shoes Wear’s FAQ page! We’re here to make your shopping experience as smooth as our stylish footwear. Below you’ll find answers to our most commonly asked questions about products, shipping, returns, and more.
About Our Products
What types of shoes do you offer?
We specialize in fashionable footwear for the style-conscious customer. Our collections include boots, sandals, sneakers & athletic shoes, slippers, and shoes for various occasions. We also offer complementary clothing, coats & outerwear, and outerwear pants and sets to complete your look.
Are your shoes true to size?
Most of our customers find our shoes true to size. Each product page includes detailed sizing information, and we recommend checking our size chart before ordering. If you’re between sizes or have specific fit concerns, consider sizing up for comfort.
How do I care for my Trendy Shoes Wear products?
Each pair comes with care instructions specific to the materials. Generally, we recommend using appropriate cleaners for the material type (leather conditioner for leather shoes, gentle soap for fabric sneakers, etc.) and storing them in a cool, dry place when not in use.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout or by visiting our registration page. Having an account lets you track orders, save your shipping information, and receive exclusive newsletter deals and styling tips.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free payments. All transactions are encrypted for your security.
How can I change or cancel my order?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly (within 1-2 business days), so timely communication is essential.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide to fashion-forward customers like you! Currently, we’re unable to deliver to some remote areas in Asia and certain other locations. During checkout, our system will confirm if we can ship to your address.
What are my shipping options?
🚀 Standard Shipping – $12.95: Via DHL or FedEx, delivers in 10-15 business days after processing (1-2 days). Includes real-time tracking.
🎁 Free Shipping on Orders Over $50: Via EMS, delivers in 15-25 business days after processing. Perfect for patient fashionistas!
How can I track my order?
Once your order ships from our Austin warehouse, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using this number.
Why does delivery take longer to some countries?
International shipping times vary based on customs processing in different countries. Our free shipping option via EMS typically takes longer than our premium DHL/FedEx service. Rest assured, we work with trusted carriers to get your stylish shoes to you as efficiently as possible.
Returns & Exchanges
What’s your return policy?
We want you to love your Trendy Shoes Wear as much as we do! You may initiate returns within 15 days of delivery. Items must be unworn, in original condition with all tags attached, and in their original packaging.
How do I start a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid shipping label if applicable.
When will I receive my refund?
Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Please allow 3-5 additional business days for the refund to appear in your account.
Do you offer exchanges?
Currently, we process returns and ask customers to place a new order for the desired item. This ensures you get your correct size or style as quickly as possible.
Still Have Questions?
Our friendly customer service team at [email protected] is always ready to help you step into style with confidence. We typically respond within 24 hours during business days.
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